Lost your order link? We'll email it to you.
Enter the email you used for the order — we'll send you the link to your order page with the QR code and remaining data.
For security we only send the link to the address you enter and never show order details on this page.
Don't remember the order email? Contact Support.
Choose a topic — or write to us at the bottom.
After payment your order page shows a QR code. iPhone: Settings → Cellular → Add eSIM → scan QR. Android: Settings → Network & internet → SIMs → Add eSIM. Best done at home on Wi-Fi. See the Support page for details.
You need an eSIM-capable, carrier-unlocked phone. Check your exact model on the Compatibility page.
The plan starts from your first connection to a network at the destination, not at purchase. Usage stats may lag 1–3 hours — that is normal.
Check your Spam folder. The QR is always on your order page via the link we emailed. If you cannot find it, message us below and we will resend it.
An uninstalled eSIM can be refunded. Once the profile is installed a refund is not possible — a supplier limitation. See the offer for details.
The reply comes here and to your email.