Help & support
Setup, troubleshooting and how to reach us
Contact us
Write to us any time — we answer eSIM questions, installation and refunds:
Please include your order email or order link so we can find your purchase faster.
How to install the eSIM
Best done at home on Wi-Fi, before you fly:
- Open your order from the email — the QR code is there.
- iPhone: Settings → Cellular → Add eSIM → Use QR code.
- Android: Settings → Network & internet → SIMs → Add eSIM.
- Scan the QR code from the order page.
- On arrival, turn on Data roaming for this eSIM — without it the internet will not work.
Common questions
No internet after arrival?
- Turn on Data roaming for the eSIM (Settings → Cellular → the eSIM line → Data roaming ON).
- Choose the eSIM as the line for cellular data.
- Enable automatic network selection, or pick a network manually.
When does the plan start?
The validity period starts from the first connection to a network at your destination — not from the moment of purchase. You can install the eSIM in advance safely.
Data counter looks wrong
Usage data comes from the operator with a delay of up to 1–3 hours — the counter may lag. This is normal.
The email did not arrive
Check the Spam folder. The QR code and order link are always available on your order page (the link from checkout). Still stuck? Write to us.
I lost my order link
Enter your order email and we will send the link again: Find my order →
Will it work on my phone?
Your phone must support eSIM and be carrier-unlocked. Find your model here: Supported phones →
Refunds
A refund is possible until the eSIM profile is installed on a device: an uninstalled profile can be returned, an installed one cannot. Details are in the offer.